Refund policy

At ComboCart.online, we strive to ensure that your shopping experience is seamless and satisfying. Please review our policy regarding returns, exchanges, and damaged items below.

1. Eligibility for Returns & Exchanges

We only accept returns or exchanges under the following strict conditions:

• Damaged Product: The item arrived broken or physically damaged.

• Wrong Product: You received an incorrect item that does not match your original order.

Note: We do not offer returns, exchanges, or refunds for changes of mind or personal preference.

2. Item Replacement & Availability

If you receive a wrong or damaged item:

• We will gladly exchange it for the correct/undamaged item, subject to stock availability.

• If the item is out of stock and cannot be replaced, our support team will contact you to discuss an alternative resolution (such as a store credit or full refund).

3. Conditions for Claiming

To be eligible for an exchange, your claim must meet these requirements:

• You must notify us within 48 hours of receiving your delivery.

• The product must be unused, unwashed, and in the same condition that you received it.

• The item must be in its original packaging with all tags, accessories, and labels intact.

• Proof of purchase (order number or digital receipt) and clear photo/video evidence of the defect or wrong item are required.

4. Refund Policy

We maintain a strict No Refund Policy. Monetary refunds are only issued if a damaged or incorrect item is delivered and a replacement is completely unavailable in our inventory.